W.F. Hann and Sons at 26401 Miles Road, Warrensville Heights, Ohio.

Would not recommend. Paid for their annual contract, which includes weekend emergency service. Our water heater broke on a Sunday; I called twice, stressing the urgency. No callback at all. On Monday, I talked to them and they said, "Oh, our answering service never passed on the message." Well, that's not an excuse. A manager did call to tell me they were sorry, but that was it. Might have considered a partial refund of the contract price, but they didn't offer. Nope, wouldn't consider them again. I'm writing this now as they called on Friday asking me to re-up. A lot of nerve.